Hospitality is in
our DNA.
Real experience. Practical solutions. Your success is our passion.
About Elevate Operations
Real experience. Practical solutions. Your success is our passion.
Running a small accommodation business shouldn't mean sacrificing your freedom, weekends, or sanity.Yet, too often, passionate hospitality owners find themselves trapped in endless daily operations, overwhelmed and constantly putting out fires. It doesn't have to be that way.
Elevate Operations was founded to help small-scale accommodation owners—whether you're a hands-on operator or an investment-focused property owner—transform their properties into streamlined, profitable, and sustainable businesses. We provide the systems, automation, and clarity needed to maximise your revenue, reduce your workload, and reclaim your time..
Meet Melanie Wheatley – Founder & Hospitality Expert
With over two decades of experience managing operations for some of Australia's most iconic resorts—including Dunk Island, Lizard Island, and the exclusive XXXX Island—I’ve learned firsthand the power of smart, scalable operational systems.
I've successfully helped independent properties, remote campgrounds, and boutique eco-stays grow their profitability, simplify their daily operations, and enhance guest satisfaction.
Elevate Operations brings these proven strategies directly to your business. By leveraging automation, efficient guest management solutions, and dynamic pricing strategies, we turn operational complexity into seamless efficiency.
01
Practical Experience
Our insights are from real-world hospitality operations, not theory
02
Customised Care
Every hospitality business is unique—our solutions are tailored specifically for you.
03
Simplified Systems
We simplify complexity through streamlined processes and smart automation
Why Choose Elevate Operations?
Unlike generic consultants, my approach is deeply personal, practical, and proven in real-world results. My expertise doesn't just come from theory—it comes from hands-on experience transforming small accommodations into highly profitable, efficient ventures.
Whether your goal is to achieve consistent occupancy, boost your profitability, or simply reclaim your evenings and weekends, Elevate Operations delivers:
Tailored solutions specifically crafted for small hospitality properties
Measurable results such as increased revenue, reduced admin hours, and higher guest satisfaction
Real-world expertise from managing high-end, boutique, and remote properties across Australia
Who We Serve
Elevate Operations is perfect for:
Hands-on hospitality operators looking to simplify, automate, and streamline their business
Investment-focused property owners seeking maximum ROI and more passive income
Eco-tourism and agri-tourism ventures, remote campgrounds, boutique lodges, farm stays, and unique accommodation providers
If you're ready to turn your accommodation business into a streamlined, profitable asset, let’s talk.
our promise
We're more than consultants—
we're partners dedicated to your success.
Elevate your hospitality operations, simplify your processes, and reclaim
your passion for hospitality.
we're partners dedicated to your success.
Elevate your hospitality operations, simplify your processes, and reclaim
your passion for hospitality.
What People Say
Adds Value to Any Team
Melanie brings a rare mix of professionalism and innovation. She sees the bigger picture, has an eye for detail, and always looks for ways to improve both team dynamics and business processes.
A Systems and Guest Focused Pro
Melanie has a sharp eye for detail and excels at systems and processes, without ever losing focus on the guest experience. Her accountability and collaborative nature were invaluable at Wildman Wilderness Lodge
Expert in Complex Operations
Mel was a huge asset to the XXXX Island campaign—organised, dedicated, and a joy to work with. She expertly handled safety, logistics, and guest hospitality across a complex campaign, all while keeping her team aligned and the island running seamlessly
World-Class Experience with Mel at the Helm
Mel delivered a world-class guest experience. Having her at the helm gave us confidence everything would exceed expectations, professionally and safely.
SIMPLIFY • AUTOMATE • ELEVATE
Elevate Operations helps hospitality businesses
streamline processes, automate effectively, and boost guest satisfaction.